COVID-19 Update

Obviously there is a lot of concern in the community regarding the Coronavirus outbreak and the measures that are being put in place to combat it.

MORETON BAY LOCKDOWN

6pm Tuesday 30th March - 6pm Thursday 1st April 2021

During this time our service to the community will continue but with the following policies in place:

1. No members of the public will be allowed into the premises unless due to exceptional circumstances at the discretion of staff. Your pet will be collected at the entrance for examination and treatment and returned to you after completion of services. Communication will be done with the vet via telephone before, during or after the examination. Payment will then be conducted either via telephone or by eftpos at the entrance to the premises. NO CASH WILL BE ACCEPTED.

2. If you are, or have been unwell in the past 2 weeks, are in quarantine, awaiting a COVID-19 test result, or have recently travelled please do not attend the appointment, ask someone to do so on your behalf or reschedule the appointment. 

3. In the event that a member of public is allowed into the premises wearing of a mask is mandatory.

4. Social distancing measures and regular hand sanitization methods still apply.

 

We will update this information as required as new information is provided.

MORETON BAY RESTRICTIONS

Tuesday 12 January - Thursday 21 January 2021

With easing of lockdown measures our clinic policies will adjust as follows:​

1 client will be allowed into the building with their pet for an appointment.

Please wait outside or in your car and call the clinic when you arrive and staff will call you in for your appointment.

On completion of the appointment payment will be taken as per normal.

Facemasks are to be worn at all times in the reception area and consult rooms.

Social distancing measures still apply.

MORETON BAY LOCKDOWN

6pm Friday 8 January - 6pm Monday 11 January 2021

It has recently been announced by the Queensland government that the greater Brisbane area will be in lockdown for 3 days beginning Friday 8 January at 6pm.

During this time our service to the community will continue but with the following policies in place:

1. No members of the public will be allowed into the premises unless due to exceptional circumstances at the discretion of staff. Your pet will be collected at the entrance for examination and treatment and returned to you after completion of services. Communication will be done with the vet via telephone before, during or after the examination. Payment will then be conducted either via telephone or by eftpos at the entrance to the premises. NO CASH WILL BE ACCEPTED.

2. If you are, or have been unwell in the past 2 weeks, are in quarantine, awaiting a COVID-19 test result, or have recently travelled please do not attend the appointment, ask someone to do so on your behalf or reschedule the appointment. 

3. In the event that a member of public is allowed into the premises wearing of a mask is mandatory.

4. Social distancing measures and regular hand sanitization methods still apply.

 

We will update this information as required as new information is provided.

 

 

28th May 2020

At Companion Vet Care we are slowly seeing things return to normal as some of the Covid-19 restrictions are lifted. We are still adhering strictly to social distancing measures as well as regular and thorough disinfection of the premises. These are some of the changes:

1. We are now allowing pet owners into the practice but to maintain social distancing we will still require a nurse to hold your pet for examination and treatment and clients are asked to remain outside of the consult room if asked to do so by a member of staff to maintain these social distancing requirements.

2. We are now offering some of the routine services that we put on hold over the last 6 weeks (vaccinations, desexings, nail trimming etc).

Obviously these relaxations will only remain in place if the coronavirus case numbers remain low in QLD and will be updated if there are any further changes.

9th April 2020

As restrictions tighten on limiting person to person contact in regards to the coronavirus pandemic the veterinary industry as a whole is moving to contactless consultations. This will commence on Tuesday 14th April 2020.

 

What this means is that we are limiting the contact between our staff and the general public. Because of the number of people that we see on a daily basis and the close proximity that we are often required to work in with members of the public, our staff are at risk of both contracting and spreading the disease.

 

Our priority however is to remain open and well and continue to see the pets that require our assessment and treatment.

 

How this will work:

  • When patients arrive we ask that you wait outside or in your car. If the receptionist can see you just wave and she will attend to you when available. Alternately call the clinic number on 3482 4455.

  • When it is your pet’s turn the receptionist will come out and take your pet into consultation. The Vet will then call you from the consult room to discuss your concerns.

  • The vets will then decide on a diagnostic and treatment plan and discuss it with you prior to proceeding.

  • Payment can then be made over the phone with a Visa or Mastercard.

  • Your pet will then be returned to you outside or at your vehicle.

  • For the pick-up of food and medications please call the clinic to order. When it is ready you will receive a call and payment can be made. When you come to collect them call the clinic and they will be brought out to your car.

There will be certain circumstances where the above process will not be appropriate so please discuss your concerns or needs with staff when you make the booking.

Please be patient with us as we try and see to the needs of all pets that require assistance. Our staff are doing their best to assist everyone while remaining within the guidelines put forward by the Queensland Department of Health and the Veterinary Surgeons Board of Queensland. As part of this certain non-essential services have been suspended until further notice (see below). Please talk to our staff about your particular needs. We don’t know how long this will last so please check back on a monthly basis to see if we have resumed our normal services.

7 April 2020

Recently the Veterinary Surgeons Board has released new regulations for operation during the current Coronavirus pandemic. Veterinarians are now no longer able to offer non-essential services. These services include (but are not limited to) the following:

1. Nail trimming.

2. Grooming.

3. Vaccinations (excluding 3 puppy or kitten vaccinations and first annual vaccination).

4. Routine Desexing (except for health or behavioral reasons).

5. Routine dental treatment (excludes patients that have oral discomfort and require dental extractions).

6. Routine monitoring through blood tests, urine tests etc.

There are exceptions to the above so if you feel your pet is unwell, in pain or distressed as a result of anything that falls into the above categories please give us a call.

 

15 March 2020

In order to remain available to our clients we need to ensure that our members of staff remain well and are able to work. In order to achieve this we ask that clients adhere to the following clinic policies:

1. If you have travelled in the past 14 days, have been exposed to coronavirus or are currently unwell PLEASE DO NOT COME TO THE CLINIC. Call us and discuss your needs and we can see how we can best help you.

2. Practice good hygiene. We will be disinfecting the clinic on a regular basis through the day. Staff will also disinfect commonly used items after every use.

3. Limit the number of visitors to a consultation to 1. Please arrange for other family members or friends to stay at home or in the car during your visit to the clinic.

4. Payment – please no cash. Use the tap and go function on the eftpos machine or make credit card payment over the phone.

5. If you are an at risk member of the public please call us to discuss how we can limit your exposure at the clinic.

6. Please call ahead to order food or repeat medications so that we can limit your time within the practice as well as to ensure the items you require are available.

 

Please be patient with us as we navigate through this situation together. There will be disruptions at times if staff become unavailable, if orders are delayed or if suppliers run out of medications. We will be distributing food and medications evenly amongst clientele as far as possible.

 

This is an ever evolving situation and we will be available to our clients as long as we possibly can. Should the severity of the situation change we will release more information as to how we propose to continue to deliver services to the local community.

Stay safe!

(07) 3482 4455

Unit 5, 9 Flinders Parade,  North Lakes QLD 4509, Australia

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